Support

Support isn't just fixing it when it goes wrong, it's engineering it right in the first place.

Planning for support is a part of the early consultation process.

With the right configuration it is possible to fault-find and repair remotely. In many instances we repair before you know it’s gone wrong!

Should a site visit be required we provide repair, software support or sometimes loan equipment to keep you running.

Targeting skilled and knowledgeable support at your network is far more beneficial and cost effective.

Full Contract with on-site engineer if required
Retainer contract
Extended warranty
Service on demand
Telephone support / Help Desk
System contracts
Network support contracts
Preventative Maintenance
No long term contract commitment

Staff training, particularly for new installations, is carried out by Busted Networks to ensure that you and your staff benefit as much as possible from your investment.

Your business is different and we treat you differently.

We tailor the support to match your business and your network. Instant response may be needed for mission critical businesses; next day support may be sufficient – particularly if prudent implementation of a back-up system was engineered into the network.

Your support requirements will be unique to your business. They can vary from full outsourcing with our staff on your site to an ad hoc service where we respond when you call.

In between we offer the following fixed levels of support, for more details and to see how cost effective our support can be just give us a call.

Start up
Silver
Gold
Platinum

Unlike most IT Support companies we don’t believe that long term contractual commitments are fair. With us you are only committed for 30 days, not the usual 12 or even 36 months.

We can repair before you know that it's gone wrong!