IT Services Portsmouth, Havant, Petersfield, Chichester, Fareham from Busted Networks

Our IT Services in Hampshire and West Sussex

At Busted Networks, we are with our customers for the long haul. We listen to your needs and deliver short and long term solutions to your IT issues. Our primary focus is on SMEs. Some important areas we cover are Proactive Monitoring, Email Support, Backup and Recovery, Disaster Recovery, New Installations of Hardware and Software and Cloud Support. We offer Annual Maintenance Contracts as well as Ad Hoc Support, and are happy to provide client references. When it comes to IT Support services it's always better to be prepared for any unplanned threats. Let us help you keep your business secure, up and running.

Emergency Support

Computer systems, as effective as they are today, can and do go down unexpectedly, and will be costly and unproductive to your business until you have an effective plan and proper IT systems in place. Busted Networks will provide you with that safety net. Often, IT issues can be averted when the correct proactive measures are put in place. Proactive monitoring 24/7, 365 days a year, is especially critical to avoiding viruses, spam, Malware, etc. - the culprits that can cause havoc, loss of productivity and financial hits to your business. Old technology can also interfere with a business' productivity. We partner with you, as your de facto, in-house IT Department, by listening to your needs, understanding your business and addressing your short and long-term issues, all within your timeframe and budget.

Our commitment is to deliver fast, effective Emergency Support in your time of need. For general issues, we have you covered Monday to Friday, and for the most part, we can help you with a telephone call. Going on an annual maintenance package enables regular proactive monitoring 24/7, and will reduce emergency call out fees. In addition, we use software products to avoid computer demons and subsequent downtime. Backup and Recovery are needed to avoid data losses, particularly when it comes to client information and important documents. Last but not least, providing awareness and education to your staff on best practices can mitigate and often avoid IT issues altogether. The expression "forewarned is forearmed" is key to avoiding Emergency Support.

Backup and Recovery

Have you ever calculated what it costs your business when your IT systems are down? As unbelievable as it sounds, not every business has taken the time to back up their data correctly. We have spoken to companies that thought they were backed up, but they weren't backed up to a remote device which is imperative. The result is they lost files, couldn't effectively run their business and lost revenue. No company wants to be in this situation. We take the time to effectively backup your data using best practices, but unintended events can and do occur. This can happen with a virus or malware, true natural disaster, or by accidental staff mishaps. The key is to set everything up correctly at the outset and provide good staff education. Busted Networks will design a set of policies, tools and procedures to enable the recovery or continuation of IT systems following any kind of disaster, be it natural or user related. We will get you set up effectively from the beginning and have you up and running quickly should any unforeseen event occur. Think of us as your business partner who cares as much as you do about being productive and successful.

Email and Hosting Support

There's almost nothing worse in business than not being able to access your computer or smart phone. It inevitably happens at the worst possible time. Business and productivity stop, and frustration begins. We at Busted Networks work to prevent computer outages by proactively setting your systems up to avoid failure to the highest degree possible. Proactive monitoring, spam filtering, firewall configurations and operating system updates, along with standard physical data centre security measures and staff education are all integral pieces of keeping your IT systems operational. By hosting, we mean monitoring your data systems off-site to catch potential issues before they turn into show-stopping problems. Security is particularly important when it comes to storing personal client and business critical data. The May 2018 announcement of the GDPR (General Data Protection Regulation) has made the protection of client data even more important and not following its mandates can lead to fines unless you can prove you did everything in your power to keep client data safe and secure. Full back-up and storage is essential because losing data is very costly and can affect a company not only monetarily, but also productivity-wise and in the devastating loss of customer trust. Emails come with many potential threats today as there are a lot of scammers out there trying to get you to open mail and attachments you shouldn't be opening, as well as those who try to hold you ransom. Busted Networks ensure that your staff is thoroughly educated about best email practices, including changing passwords frequently and making them complex to avoid being compromised. Email and Hosting Support are probably the largest sector of our business because they address the basic protective devices and measures to avert emergency situations in the first place.

Servers and Maintenance

Servers increase processing power enabling your staff to work more efficiently.

Servers and Maintenance Support can be compared somewhat to maintenance of the human body. It's important to treat it well and get regular checkups to avoid potential problems and disasters. When one avoids important health signals, the outcome can be worse, and it can take far longer to fix the underlying issue. Lifespans, due to misuse, can and are shortened with the human body, as well as with IT servers and other equipment. Proper server maintenance will increase the longevity of your IT equipment. Keeping track of critical parts in the form of a server checklist is instrumental. These include: Regular Data Backup; Software Patches and Updates; Security Reviews, Temperature Checks and Server Cleaning. All of this will add up to smoother running servers and less hiccups.

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