How Busted Networks can help you have a well functioning IT system without having to hire in-house IT Support staff:
One of the key IT Support steps is Preventative Maintenance of your computers, servers, printers, tablets, phones, etc. After providing a Free Initial Consultation, Busted Networks produce a plan/proposal that is based on your company's unique needs.
Busted Networks, with almost 20 years of IT Support experience, have the knowhow and the solutions. We're a professional, reliable and friendly team of can-do technicians. A mainstay of our IT Support is the ability to take care of any individual in your company that calls in with a computer problem. Most of the IT problems we come across can be handled remotely, and your staff doesn't even have to be available. We refer to this as "Unlimited Telephone Support" and "Unlimited Remote Support."
Once we understand your issue, we can fix it. We maintain a Dedicated Support Telephone Line, as well as accept emails for IT Support issues.
Busted Networks provide monthly maintenance contracts to allow small to medium sized businesses to budget for their IT Support. This is always the best practice because Emergency Support often means there has been a severe computer problem which results in company downtime, loss of productivity, expense, along with unknown costs - sometimes a companyss reputation - depending on the severity of the individual IT issue.
It's always better to plan ahead to avoid emergencies, and by sitting down with you, we listen to your goals and objectives firsthand, and devise an IT plan to address them. We become a member of your team, and help you with strategic decisions where we recommend equipment and software that will grow with your business, instead of your having to purchase new products in the future. Think of us as your in-house IT team – we treat your business like it's our own.
This encompasses 24/7, 365 days a year, remote monitoring of your computers and servers. This allows Busted Networks to catch viruses and spam before they ever hit your computers. Along with this process, we install and maintain software to keep you secure, safe and compliant. Some examples are "Anti-Virus, Anti-Malware, Firewalls and patches."
"Staff education" is paramount so that we are all on the same page. A Procedures class and manual would alert staff on what types of emails and attachments they should never open. We also provide information on best practices concerning passwords as well as post timely articles to keep you aware of current events.
Busted Networks will also take care of your Asset and Licensing Management, giving you more time to get on with your business. As part of our IT Support, we do an Annual Review, or can review your systems on a timeframe that works best for your company.
Priced from £25 per month/computer
Bronze - Basic IT support for micro businesses
Silver - Comprehensive support for small businesses
Gold - Comprehensive support for small businesses with reports